Mostly this issue occur bcoz PersonalizationId is not set enable in wc-server.xml
Updated session management in wc-server.xml, As below :
<SessionManagement name="Session
Management">
<url-rewriting
display="false" enabled="false"/>
<cookie
acceptance="false" age="-1" display="false" domain="" enabled="true" path="/"
persistence="wcs"/>
<PersistentSession
cookieExpiry="30" delayNewPersistentGuestSession="true" display="false"
enable="true"/>
<PersonalizationId
display="false" enable=" true "/>
<referrerCookie
age="-1"/>
</SessionManagement>
While going through infocentre, I
found in FP7 we can use below optional parameter.
Optional: To ensure a shopper is
forgotten after logging off, set the value of the logoffRefresh attribute to
true, as shown in the following sample:
<PersonalizationId display="false" enable="true"
logoffRefresh="true"/>
Another point to check is in STORE table :
In the store table the PERSISTENTSESSION column value should be 3.
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